Cross Technology Managed Services Engineer (L2)

Join NTT DATA as a Cross Technology Managed Services Engineer (L2) and make an impact by maintaining clients' IT infrastructure and systems. Your expertise will help keep everything running smoothly by proactively monitoring, identifying, investigating, and resolving technical incidents and problems.

Requirements

• Moderate-level experience in managed services roles handling cross-technology infrastructure
• Knowledge of ticketing tools, preferably ServiceNow
• Familiarity with ITIL processes and experience working with vendors and third parties
• Proficiency in planning activities and projects, taking changing circumstances into account
• Ability to work longer hours when necessary and adapt to changing circumstances with ease
• Proven ability to communicate effectively and work across different cultures and social groups
• Positive outlook and ability to work well under pressure
• Commitment to placing clients at the forefront of all interactions, understanding their requirements, and ensuring a positive experience