Make an impact with NTT DATA, join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society.
Requirements
- Monitor client infrastructure and solutions.
- Identify problems and errors prior to or when they occur.
- Investigate first line incidents assigned and identify the root cause of incidents and problems.
- Provide telephonic or chat support to clients when required.
- Schedules maintenance activity windows for patching and configuration changes.
- Follows the required handover procedures for shift changes to ensure service continuity.
- Reports and escalates incidents where necessary.
- Ensures the efficient and comprehensive resolutions of incidents and requests.
- Updates existing knowledge articles or create new ones.
- Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities.
Benefits
- Equal Opportunity Employer
- Global culture that embraces diversity
- Committed to providing an environment free of unfair discrimination and harassment