MS Engineer - Security, Firewall - Palo Alto

Make an impact with NTT DATA, join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society.

Requirements

• Monitor client infrastructure and solutions.
• Identify problems and errors prior to or when they occur.
• Investigate first line incidents assigned and identify the root cause of incidents and problems.
• Provide telephonic or chat support to clients when required.
• Schedules maintenance activity windows for patching and configuration changes.
• Follows the required handover procedures for shift changes to ensure service continuity.
• Reports and escalates incidents where necessary.
• Ensures the efficient and comprehensive resolutions of incidents and requests.
• Updates existing knowledge articles or create new ones.
• Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities.

Benefits

• Equal Opportunity Employer
• Global culture that embraces diversity
• Committed to providing an environment free of unfair discrimination and harassment