Senior Associate Engineer, Managed Services

Join NTT DATA as a Senior Associate Engineer, Managed Services, and make an impact with a renowned company that pushes the boundaries of technical excellence and innovation. You will play a crucial role in maintaining clients' IT infrastructure and systems, collaborating with other teams and clients to provide second-level support and ensure seamless communication and efficient problem resolution.

Requirements

• Moderate-level experience in managed services roles handling cross-technology infrastructure
• Knowledge of ticketing tools, preferably ServiceNow
• Familiarity with ITIL processes and experience working with vendors and third parties
• Proficiency in planning activities and projects, taking changing circumstances into account
• Ability to work longer hours when necessary and adapt to changing circumstances with ease
• Proven ability to communicate effectively and work across different cultures and social groups
• Positive outlook and ability to work well under pressure
• Commitment to placing clients at the forefront of all interactions, understanding their requirements, and ensuring a positive experience
• Bachelor's degree in IT/Computing or equivalent work experience

Benefits

• Diverse and inclusive work environment
• Opportunity to drive the optimization of efforts by working with automation teams
• Support for L1 Engineers
• Contributing to various projects
• Maintaining a positive outlook even in high-pressure situations