Managed Services Engineer

Join NTT DATA and make an impact as a Managed Services Engineer. Provide first-line support for IT infrastructure and systems, ensuring zero missed service level agreement conditions. Monitor client infrastructure, identify problems, and resolve technical incidents.

Requirements

• Entry-level experience with troubleshooting and support in security, network, DATA centre, systems, or storage within a medium to large ICT organization.
• Basic knowledge of management agents, redundancy concepts, and ITIL processes.
• Highly disciplined in handling of tickets on day-to-day basis.
• Good understanding of using ITSM tools.
• Skill in planning activities and projects in advance and adapting to changing circumstances.
• A client-centric approach, understanding their requirements and ensuring a positive experience throughout their journey.
• Ability to communicate and work across different cultures and social groups.
• Proficiency in active listening techniques and refraining from interrupting.
• A positive outlook at work, even in pressurized environments.
• Willingness to work hard and put in longer hours when necessary.
• A bachelor's degree or equivalent qualification in IT or Computing (or demonstrated equivalent work experience).

Benefits

• Equal Opportunity Employer
• Global Top Employer
• Access to a robust ecosystem of innovation centers as well as established and start-up partners