Join NTT DATA and make an impact as a Managed Services Engineer. Provide first-line support for IT infrastructure and systems, ensuring zero missed service level agreement conditions. Monitor client infrastructure, identify problems, and resolve technical incidents.
Requirements
- Entry-level experience with troubleshooting and support in security, network, DATA centre, systems, or storage within a medium to large ICT organization.
- Basic knowledge of management agents, redundancy concepts, and ITIL processes.
- Highly disciplined in handling of tickets on day-to-day basis.
- Good understanding of using ITSM tools.
- Skill in planning activities and projects in advance and adapting to changing circumstances.
- A client-centric approach, understanding their requirements and ensuring a positive experience throughout their journey.
- Ability to communicate and work across different cultures and social groups.
- Proficiency in active listening techniques and refraining from interrupting.
- A positive outlook at work, even in pressurized environments.
- Willingness to work hard and put in longer hours when necessary.
- A bachelor's degree or equivalent qualification in IT or Computing (or demonstrated equivalent work experience).
Benefits
- Equal Opportunity Employer
- Global Top Employer
- Access to a robust ecosystem of innovation centers as well as established and start-up partners