Senior Associate Managed Services Client Delivery Specialist

Join NTT DATA and make an impact with our technical excellence and leading innovations. As a Senior Associate Managed Services Client Delivery Specialist, you will oversee the end-to-end delivery of managed services contracts to clients. You will take responsibility for client satisfaction, contract management, and service delivery, working closely with cross-functional teams to ensure client expectations are met and exceeded.

Requirements

• Passionate about service delivery with a strong ability to manage a coordinated delivery of service.
• Displays analytical mindset, strong initiative, self-driven with a commitment to succeed.
• Understanding of managed services, including infrastructure, cloud, security, and support.
• Seasoned proficiency in project management.
• Good communication, negotiation, and problem-solving skills.
• Good client centricity, proven ability to manage client relationships and drive client satisfaction.
• Relevant business acumen, as well as financial acumen for budgeting, forecasting, and billing.
• Familiarity with ITIL or other IT service management frameworks.
• Ability to work under pressure and has exceptional organizational skills and attention to detail
• Ability to work collaboratively with cross-functional teams.
• Adaptability and a customer-focused mindset.
• Academic qualifications and certifications: Bachelor's degree or equivalent qualification in Information Technology or Business or related field. Relevant ITIL certification preferred. Relevant project management certification (for example, PMP) is preferred.

Benefits

• Competitive salary
• Opportunities for professional growth and development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Flexible working arrangements
• Comprehensive benefits package
• Access to training and development programs