Join NTT DATA and make an impact with our technical excellence and leading innovations. As a Senior Associate Managed Services Client Delivery Specialist, you will oversee the end-to-end delivery of managed services contracts to clients. You will take responsibility for client satisfaction, contract management, and service delivery, working closely with cross-functional teams to ensure client expectations are met and exceeded.
Requirements
- Passionate about service delivery with a strong ability to manage a coordinated delivery of service.
- Displays analytical mindset, strong initiative, self-driven with a commitment to succeed.
- Understanding of managed services, including infrastructure, cloud, security, and support.
- Seasoned proficiency in project management.
- Good communication, negotiation, and problem-solving skills.
- Good client centricity, proven ability to manage client relationships and drive client satisfaction.
- Relevant business acumen, as well as financial acumen for budgeting, forecasting, and billing.
- Familiarity with ITIL or other IT service management frameworks.
- Ability to work under pressure and has exceptional organizational skills and attention to detail
- Ability to work collaboratively with cross-functional teams.
- Adaptability and a customer-focused mindset.
- Academic qualifications and certifications: Bachelor's degree or equivalent qualification in Information Technology or Business or related field. Relevant ITIL certification preferred. Relevant project management certification (for example, PMP) is preferred.
Benefits
- Competitive salary
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
- Flexible working arrangements
- Comprehensive benefits package
- Access to training and development programs