Senior Network Security Engineer

Join NTT DATA as a Security Managed Services Engineer to ensure client security infrastructures and systems remain operational. Monitor, identify, investigate, and resolve technical incidents and problems with a proactive approach. Handle client requests or tickets with technical expertise, ensuring they are resolved within the agreed service level agreement (SLA).

Requirements

• Experience with managed services handling security infrastructure and working knowledge of ticketing tools, preferably ServiceNow.
• Proficiency in active listening, with techniques like paraphrasing and probing for further information.
• Excellent planning skills, able to anticipate and adjust to changing circumstances.
• Strong ability to communicate and engage across different cultures and social groups.
• Adaptability to changing conditions and flexibility in approach.
• Client-focused mindset, always putting their needs and positive experience first.
• A positive outlook and the ability to work well under pressure.
• Willingness to put in longer hours when necessary.
• Bachelor's degree or equivalent qualification in IT/Computing, or relevant work experience.