Join NTT DATA and make an impact by ensuring client solution requirements are resolved in line with Service Level Agreements (SLA).
Requirements
- Own larger portions of an installation, break/fix incidents at a low to medium level of complexity.
- Take responsibility for problem resolution and troubleshooting.
- Respond to escalated client requests and support client applications to a first line resolution.
- Escalate complex problems to the relevant third parties.
- Assist with the documentation of standard operating procedures relating to installations and fixes.
- Compile and maintain project administration.
- Conduct elementary presentations within the customer's organisation.
- May be required to perform periodic telephonic duty on the technical service desk, providing second line telephonic support to customers.
- Expected to take ownership of relevant technologies according to domain or specialization.
Benefits
- On-site working
- Work-life balance
