Parts Specialist

Provide high-level service to retail and installer customers, support store management, and assist with daily operations. The Parts Specialist will also support store management in the accomplishment of assigned tasks and complete assigned company training.

Requirements

• Follow and promote all company customer service programs
• Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in their selection of merchandise
• Assist managers and/or installer service specialists in serving the professional customers as needed and directed
• Provide excellent service to customers calling the store on the phone by answering all calls according to company policy, accurately looking up parts and quote prices, recommending premium and related items, and offering the Low-Price Guarantee
• Process exchanges and returns for credit in a friendly manner, and in accordance with company policies and procedures
• Address and resolve customer complaints in a friendly manner
• Assist with the completion of daily image maker, and planogram updates
• Perform various daily operational tasks, i.e., prepare new, core, and warranty merchandise returns to be shipped to the distribution center, assist with monthly stock adjustments, inventory cycle counts, etc.
• Occasionally drive a delivery vehicle to make deliveries when business needs dictate
• All other duties as assigned

Benefits

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401k with Employer Contributions Starting Day One
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth