Senior Customer Success Manager
Objective CorporationMelbourne, Victoria, Australia
Posted December 16, 2025
Full Time
About the Company
Objective is a leading developer of SaaS solutions for the government, with over 400 people and five development labs spread across Australia, New Zealand, the United States of America, and the United Kingdom.
Job Description
Objective is seeking a Senior Customer Success Manager to drive customer outcomes and long-term value by acting as the strategic partner between the customer and Objective. The successful candidate will be responsible for improving customer health, developing customer success plans, establishing trusted adviser relationships, and collaborating with internal teams to resolve customer issues.
Requirements
- Minimum of 7+ years of Customer Success Experience from an IT/SaaS background
- Excellent verbal and written communication skills
- Salesforce CRM experience
- Excellent interpersonal skills
- Advanced working knowledge of Content & Process products
- In-depth knowledge of business areas including customer service & client management, and software sales
- Strong commercial and business knowledge
- Exceptionally strong conflict resolution, negotiation, and problem-solving capability
Benefits
- Flexible work
- Genuine care
- Focus on wellbeing
- Opportunities for growth and development
- High trust, collaborative culture
- Equal opportunity employer
- Recognition and celebration of diverse team