Patient Access Rep

Patient Access Rep greets patients and guests in a courteous manner, initiates scheduling, and completes the check-in process. Responsible for verifying accurate identification and demographical data, obtaining insurance verification, and improving patient satisfaction.

Requirements

• High school diploma or equivalent
• One year of related hospital, clinic, medical office, business services/revenue cycle, front line registration, financial counseling, banking, hotel retail and/or customer service related experience
• Certification in Healthcare Access Manager (CHAM), Certification in Healthcare Access Associate (CHAA), Certification as a Medical Assistant (or other medical specialty-based certification)
• Computer skills and dexterity required for data entry and retrieval of information
• Effective verbal and written communication skills and the ability to present information clearly and professionally
• Strong interpersonal skills
• Clerical skills and exhibit technical knowledge of healthcare insurance benefits, various payor guidelines on referral and authorization processes as well as have current knowledge of Federal, State and Local billing regulations
• Ability to work collaboratively with other departments
• Ability to exercise sound judgment in handling/escalating difficult situations

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan