Octane is hiring Consumer Engagement Representatives to join Roadrunner's Servicing Center in Irving, Texas. This is a tremendous opportunity to partner with us to build a best in class servicing organization for our growing portfolio of Powersports loans.
Requirements
- Handle an average of 80 inbound and outbound calls per day.
- Process phone payments.
- Conduct outbound customer interview calls.
- Communicate and resolve customer issues via online chat channel.
- Resolve common customer concerns regarding their powersports loan.
- Meet monthly productivity and quality goals.
- Comply with all federal and state specific laws that regulate collections and servicing activities.
Benefits
- Robust Health Care Plans (Medical, Dental & Vision)
- Up to 20 Days PTO (Accrued)
- Generous Parental Leave
- Retirement Plan (401k with Company Match).
- Educational Assistance/Tuition Reimbursement up to $3K/year
- Powersports Safety Benefit
- Wellhub (Gympass) Wellness Benefit