Consumer Engagement Representative (Hybrid)
Octane®Irving, Texas, United States
Posted April 8, 2026
Full Time
About the Company
Octane is unlocking the power of financial products for merchants and consumers.
Job Description
Octane is hiring Consumer Engagement Representatives to join Roadrunner's Servicing Center in Irving, Texas. This is a tremendous opportunity to partner with us to build a best in class servicing organization for our growing portfolio of Powersports loans.
Requirements
- Handle an average of 80 inbound and outbound calls per day.
- Process phone payments.
- Conduct outbound customer interview calls.
- Communicate and resolve customer issues via online chat channel.
- Resolve common customer concerns regarding their powersports loan.
- Meet monthly productivity and quality goals.
- Comply with all federal and state specific laws that regulate collections and servicing activities.
Benefits
- Robust Health Care Plans (Medical, Dental & Vision)
- Up to 20 Days PTO (Accrued)
- Generous Parental Leave
- Retirement Plan (401k with Company Match).
- Educational Assistance/Tuition Reimbursement up to $3K/year
- Powersports Safety Benefit
- Wellhub (Gympass) Wellness Benefit
