Octopus in Colour 2026 - Customer Care Intern

Octopus Energy is seeking a Customer Care Intern to investigate and analyze complaints and feedback, improving customer experiences and shaping the future of customer interactions. The role involves working closely with customer-facing teams, handling complex CEO escalations, and conducting root cause analysis to recommend business improvements.

Requirements

• Ability to build strong relationships with internal and external partners
• Excellent written and verbal communication skills
• A passion for problem solving and going above and beyond to ensure a great customer experience
• Experience working independently and as part of a close-knit team
• A curious and keen-eye for detail to spot areas of improvement
• To be a natural finisher and an effective operator