Renewals Expert

Renewals Expert will join the Driver Success Team to maximize customer retention and satisfaction at the end of their lease agreement. The role involves relationship management, retention, and turning customers into advocates. The team is responsible for managing renewals, end-of-lease extensions, and retention across all leasing products.

Requirements

• Actively manage the pipeline of end-of-lease customers
• Manage renewals, end-of-lease extensions, and retention across all leasing products
• Engage with long-term customers and focus on a relationship-based approach
• Proactively work to win back lost customers and repair relationships
• Take ownership of a shared team goal and actively work with peers to deliver the highest possible % Renewal Rate
• Be customer-obsessed and consistently demonstrate next-level care, understanding, and service

Benefits

• Competitive salary
• Generous Paid Time Off
• 401k Matching
• Relocation Assistance