Help Desk Engineer I - Onsite
OdysseyGeorgia, United States
Posted March 22, 2026
Full Time
About the Company
Odyssey is a govtech and edtech company that partners with state agencies to administer Education Savings Account (ESA) programs, enabling parents to use state funds for tuition, tutors, technology, and curriculum. Its platform currently supports more than 80,000 students and has facilitated over $600 million in state funding, with projections to empower 235,000 students and unlock $2 billion in the 2026–27 school year. By blending technology, government relations, and a parent‑centric marketplace, Odyssey delivers a streamlined, compliant solution that expands school‑choice options across K‑12 and homeschooling settings. Backed by investors such as A16Z and Tusk Venture Partners, the company offers talent an opportunity to shape the future of education with measurable impact.
Job Description
Join Odyssey Logistics, a global multimodal logistics leader, as a Help Desk Engineer I providing Tier I Help Desk support to end-users for PC, server, application, and hardware technical issues.
Requirements
- Resolving and/or escalating service requests and incidents submitted to the Global Help Desk ticketing system within established SLAs and accurately documenting solutions.
- Providing local and remote end-user support for desktop, printing, and basic networking issues.
- Maintaining local Active Directory and Office 365 user accounts, groups, and licensing.
- Troubleshot network related problems (Ethernet, Wi-Fi, printers, scanners, fax machines)
- Contribute to technical projects and provide project support to other teams.
- Simulate or recreate technical problems to resolve operating difficulties.
- Recommend process or system modifications to reduce repetitive technical issues and tasks.
- Educate users on Windows Office Suite software, O365 apps & features.
- Ability to work with and train users, provide new user orientation, and conduct individual/group end-user training.
- Assist with office moves and meeting room setup and support.
- Implement and maintain images used for laptop and desktop deployment.
- Administer end-user access to internal and cloud applications.
- Ensure IT assets are accurately documented, maintained, and are properly disposed.
- All other Duties and Projects as Assigned.
Benefits
- Comprehensive health coverage
- HSA contributions
- Matching 401(k)
- Programs that support your well-being and long-term success
