Card Operations and Services Analyst

OFX is a leading financial operations company providing businesses and accounting firms with real-time financial control and visibility to do business anywhere in the world. As a Card Operations and Services Analyst, you will support the Global Manager, Cards & Transaction Services, and be responsible for end-to-end management of card issues, fraud prevention, and dispute resolution.

Requirements

• Knowledge and operational experience of card schemes and systems
• Experience working with card scheme disputes and chargebacks, and their associated tools and services
• Experience working with card fraud systems, understands card fraud identification and resolution
• Familiarity with Cardinal 3DS and Feature Space is a bonus
• Knowledge of Salesforce CRM or equivalent
• Knowledge of support and ticketing systems including Atlassian suite
• Ability to balance risk and business outcomes, effectively prioritise and manage workloads

Benefits

• Primary and secondary gender neutral carer parental leave (16 weeks)
• Birthday leave
• Variable bonus and/or commission
• Flexible work hours
• Wellness activities
• Annual volunteer day
• Matched giving
• Access to online learning
• Leadership training
• Secondments
• Internal mobility