Information Technology Manager 1

The Ohio Department of Taxation is seeking an Information Technology Manager 1 to supervise IT support staff, manage daily workflow, and oversee ServiceNow service desk processes. The ideal candidate will have 8 1/2 years of experience in performing job duties, with knowledge of IT architecture components, project management, and budget preparation.

Requirements

• Supervise IT support staff responsible for service desk operations, inventory control, end-user support, and device distribution.
• Manage daily workflow, monitor workloads, provide coaching, complete evaluations, support professional development, and assist in hiring and onboarding.
• Oversee ServiceNow service desk processes, handle advanced escalations, and coordinate coverage to ensure timely and prompt resolution of issues.
• Strategically plan for hardware replacement and assist with IT procurement.
• Provide assistance with the onboarding of new staff, maintain documentation and job aids, contribute content for internal platforms, and support IT needs for agency events.
• Analyze user needs, assist with system updates, and ensure adherence to IT standards.

Benefits

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)