Client Care Specialist II

Old National Bank seeks a Client Care Specialist to provide high-quality and efficient service to clients in a call center setting. The role involves handling customer inquiries, adhering to policies and procedures, and utilizing effective telephone skills to educate clients on bank products. The position requires a high degree of courtesy, respect, professionalism, and accuracy, with a focus on mitigating risk to the bank and its clients.

Requirements

• High school diploma or equivalent
• Prior customer service experience preferred
• Excellent verbal/written communication skills
• Experience communicating through online channels such as chat and email
• Bilingual communication skills helpful, but not necessary

Benefits

• Medical, dental, and vision insurance
• 401K
• Continuing education opportunities
• Employee assistance program