Technical Customer Services Consultant

As a Customer Services Consultant, you solve customer tickets and address technical problems with acquired knowledge and expertise. You are responsible for providing solutions, taking ownership of problems, and updating the knowledge base.

Requirements

• Making customers' day by providing solutions for challenging problems
• Taking ownership of problems and communicating solutions to customers
• Finding suitable solutions using technical knowledge and expertise
• Updating Customer Services knowledge base
• Maintaining a strong network within the team and company
• Balancing time, priorities, and incoming tickets