Client Support Specialist

The Client Support Specialist collaborates with the Client Support Management team to ensure the success of our client programs, working closely with Client Support Managers to develop positive relationships with clients and become product experts, trusted advisers, strategists, and problem solvers.

Requirements

• Fields troubleshooting emails and calls from the client and responds to issues
• Ensures first-order health for new clients
• Pulls key reports, metrics, and data and analyzes to promote program health
• Acts as a product expert and serves as an advocate for the client
• Works with Client Support Managers to prepare for Business Reviews and client reviews
• Demonstrates client knowledge to advise quarterly client budgeting exercises and reviews numbers monthly for variances to actual analysis
• Collaborates on the integration of new programs for new and existing clients
• Works on internal development projects as assigned and proactively creates from their own identified business needs

Benefits

• Medical
• Dental
• Vision
• Wellness
• 401(k) matching
• Paid time off
• Generous parental leave