Merchant Success Representative

One Park Financial (OPF) is a leading Financial Technology company dedicated to empowering small businesses by connecting them with flexible financing and funding options. We're seeking a Merchant Success Representative to communicate decline outcomes and help merchants understand what's holding them back. This is a structured, script-guided role that requires fluently bilingual skills in English and Spanish and a genuine interest in helping small business owners.

Requirements

• Fluently bilingual in English and Spanish — both written and verbal
• Effective communicator who can deliver difficult news with empathy and move a conversation forward
• Comfortable working from a structured script and call flow
• Intermediate to advanced computer skills
• Proficient in Microsoft Office

Benefits

• Private medical insurance plan
• Law benefits
• Perfect attendance bonus