Family Care Coordinator (Call Center Representative)

Join OneLegacy in transforming lives every day by working as a Family Care Coordinator in a call center setting. As a full-time employee, you will be responsible for obtaining telephonic donor authorizations, providing donation options, and completing medical/social history questionnaires. The position requires high school diploma and 6+ months of experience in telemarketing, customer service, or a related field.

Requirements

• High School Diploma required
• Bachelors or Associates degree from an accredited four-year college or university
• Certification in the medical field such as Medical Assistant (MA), Certified Nurse Assistant (CNA), Emergency Medical Technician (EMT), and/or Medical Billing
• 6 plus months of experience in telemarketing, help desk/troubleshooting, phone counseling, customer services call center experience, or experience in a eye/tissue/organ OPO
• Minimum typing speed of 40 wpm preferred

Benefits

• Medical/Dental/Vision Plans
• 19 days of PTO
• 2 Floating Holidays
• 10 Holidays
• Life Insurance
• Supplemental Life Insurance
• Wellness Plans
• Employee Assistance Program
• Pet Insurance
• Gym Onsite
• Mileage Reimbursement to applicable positions
• Tuition Reimbursement
• Employee Referral Program
• 403b Retirement Plan with an annual discretionary 8% Employer contribution