Collections Specialist

The Collector position will contact delinquent, charged-off customers to arrange for repayment or settlement of account balances. Primary responsibility is collecting on Personal loans. The role requires strong negotiation skills, ability to maintain confidentiality, and excellent communication skills.

Requirements

• High School diploma OR GED minimum
• Collections / Call Center experience strongly preferred
• An in-depth understanding of collections and negotiation skills
• Strong negotiation skills to resolve escalated calls
• A high degree of self-management to successfully prioritize workday
• Excellent communication, persuasion and problem-solving skills
• Ability to maintain confidentiality and sensitive information
• Sales experience is desirable

Benefits

• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Paid time off (15 days' vacation per year, prorated based on start date)
• Paid sick leave as determined by state or local ordinance (prorated based on start date)
• 11 Paid holidays (4 floating holidays, prorated based on start date)
• Paid volunteer time (3 days per year, prorated based on start date)