Customer Success Manager
OneReach.aiPhoenix, Arizona, United States
Posted December 15, 2022
Full Time
About the Company
OneReach.ai builds the GSX Agent Platform, a no‑code, multimodal, AI‑first solution that enables enterprises to create, orchestrate, and secure intelligent AI agents for automating tasks, workflows, and complex business processes. The platform combines cloud‑native scalability, enterprise‑grade security, and a human‑in‑the‑loop framework to deliver seamless human‑AI collaboration across multiple channels. Recognized as a leader by Gartner, Forrester, and IDC, GSX powers over 1.5 billion annual conversations for Fortune 1000 clients such as Deloitte, Pepsico, BASF, and DHL. OneReach.ai’s culture emphasizes empowerment, collaboration, and continuous innovation, positioning it as a go‑to partner for organizations seeking to elevate customer and employee experiences through advanced conversational AI.
Job Description
Partner with OneReach.ai clients to ensure their successful and ongoing use of the OneReach platform; own the day-to-day relationship with clients; and serve as initial point of contact. Define the scope of our solution and services, set and manage expectations for timeline / quality; utilize OneReach resources as needed to support projects.
Requirements
- Define the scope of our solution and services
- Set and manage expectations for timeline / quality
- Utilize OneReach resources as needed to support projects
- Manage project plans, SOWs, resource requirements
- Engage with sales, support billing, and drive client enablement
Benefits
- Competitive salary
- Benefits package
- Opportunities for growth and development
