We are seeking a detail-oriented and highly organized Content Delivery Manager with exceptional communication, analytics, and user experience skills to oversee the production and management of digital content, analyzing website usage and email data to continuously increase engagement, drive recapture and identify improvement opportunities through data, analytics, and AI-assisted tools.
Requirements
- Bachelorâs degree in marketing, communications, business, or related field.
- 3+ years leadership and financial/mortgage experience strongly preferred.
- 5+ years of professional customer communications, email marketing or digital marketing experience, with increasing levels of responsibility.
- Experience managing digital communication channels and media including website content, chatbot responses, video content, emails, IVR menu/on-hold messaging, print communications and call center scripts.
- Ability to recognize, quickly adapt, and respond to shifting communication needs.
- Ability to analyze data to make informed decisions and recommendations for improvement.
- Strong organizational and time management skills, with proven ability to deliver polished work quickly and manage multiple projects simultaneously while meeting deadlines without compromising creativity or quality.
- Familiarity with content approval workflows and comfortable routing drafts to key stakeholders and navigating cross-functional feedback, ensuring timely sign-off and alignment across departments.
- Excellent problem-solving and organizational skills with strong attention to detail and follow-through.
- Ability to juggle competing, time-sensitive priorities and delegate as needed.
- Excellent verbal and written communication skills.
- Strong computer skills with proficiency in Microsoft Office and a variety of office applications.
- Proficiency in email marketing platforms (especially Act-On would be highly preferred).
- Familiar with marketing automation technology, and analytics tools (e.g., Google Analytics).
- Experience with HTML is beneficial.
- Understanding of email marketing best practices, A/B testing, and deliverability optimization a strong plus.
Benefits
- Medical, dental and vision
- Up to 3% match on 401(k) contributions
- Generous paid time off
- Company-paid life, accident and disability coverage
- Programs for mental, physical and financial wellness
