Manager - Technical Services, End User Services

As the IT Manager, you will direct the strategy and operations for the company’s End User Support and IT Operations across all US Onity Group locations, while based out of our West Palm Beach headquarters.

Requirements

• Proven experience in an IT Management role, specifically managing distributed teams or multiple office locations.
• Minimum 10 years of equivalent, related work experience in IT support and operations.
• Demonstrated experience implementing or managing AI tools within an IT support context (e.g., AI-driven ticketing analysis, chatbots, or automation workflows).
• Strong working knowledge of Windows Server, Active Directory, Microsoft Exchange, and modern cloud infrastructures.
• Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP) and core IT security principles.
• Experience managing vendors and procurement processes.
• Strategic thinker with the ability to translate business needs into technical solutions.
• Excellent written, verbal, and executive presentation skills.
• Strong customer-centric mindset with a passion for mentoring junior leaders and developing high-performing teams.
• Adaptable and forward-thinking, specifically regarding the usage of AI in IT Operations.

Benefits

• Medical
• Dental
• Vision
• 401(k) with up to 3% match
• Paid time off
• Company-paid life, accident and disability coverage
• Programs for mental, physical and financial wellness