Customer Support Manager

Role Overview

We're seeking a warm and organised Customer Support Manager to guide residents and families through their aged care journey at our new Clyde North Terrace Care Community.

What You Will Do

Guide residents and families through their aged care journey, lead and support an admin team, build relationships with families and community partners, and oversee day-to-day admin processes.

Why It Might Be a Fit

This role requires experience in a relationship-driven, client-facing role, leadership capability, strong organisational and communication skills, and a compassionate approach to sensitive situations.

Requirements

• Experience in a relationship-driven, client-facing role
• Proven leadership capability supporting and developing teams
• Strong organisational and communication skills
• A compassionate and professional approach to sensitive situations
• Ability to meet pre-employment requirements, including medical, police and NDIS checks

Benefits

• Work-Life Balance: Monday–Friday hours, no weekends
• Career Growth: Clear pathway to Regional and National roles
• Training & Development: Access to Opal HealthCare Academy
• Study Support: Scholarships of up to $15,000
• Referral Bonus: Up to $5,000 for referring a friend
• National Opportunities: Secondments across our network