Analista de Qualidade (Temporário)
Open EnglishSão Paulo, Brazil
Posted October 24, 2025
Full Time
About the Company
Open English, founded in 2007, is a leading provider of online English language instruction across Latin America, serving over two million students and more than ten thousand corporate clients. The company delivers interactive, live classes taught by native English speakers available 24/7, enabling flexible learning for adults and businesses alike. Its e‑learning platform combines real‑time conversation practice with data‑driven progress tracking, ensuring measurable language proficiency gains. Open English’s commitment to accessibility, cultural relevance, and continuous innovation makes it a compelling place for professionals seeking to shape the future of digital language education.
Job Description
We are looking for a quality analyst to join our quality team for a temporary substitute maternity leave position. The ideal candidate is critical, committed, analytical, and results-driven.
Requirements
- Audit calls (random, live, side-by-side, short)
- Prepare results reports
- Analyze customer trajectory and history
- Provide feedback to agents/consultants on their performance
- Train agents/consultants
- Lead internal and external calibration sessions
- Conduct focused audits
- Develop action plans
