Customer Experience Manager - Technical Training and Enablement

We are seeking a strategic and customer-obsessed Customer Experience Manager to lead and optimize the end-to-end customer journey with our products and services.

Requirements

• 3+ years’ experience in customer experience, customer education, or related customer-facing roles (ideally in SaaS or a tech environment)
• Proven success in designing onboarding and training programs, managing a knowledge base, and leveraging customer feedback for continuous improvement
• Experience working cross-functionally with Product Management, Product Marketing, Sales, and Support teams
• Strong leadership, communication, and project management skills
• Analytical mindset and passion for delivering measurable customer impact
• Familiarity or interest in leveraging AI tools to optimize processes and deliver actionable, data-driven insights

Benefits

• Medical, dental, vision & prescription benefits starting day 1!
• Up to $5,000 annual company match for 401k
• Company paid short-term/long-term disability, AD&D and life insurance
• Lifestyle Spending Account (LSA) to get reimbursed for your well-being needs
• Paid maternity and paternity leave
• Pet Insurance
• Free annual membership to Care.com
• Free access to the Headspace app for you and up to five friends and family members.
• 15 Days of Paid Vacation accrued per year (increases after year 3)
• 7 Paid Sick/Wellness days per year
• 9 Paid Holidays per year
• Educational Assistance Program covering non-degree support, undergraduate and graduate degrees
• Employee Equipment Program – Free Alarm.com system for your home!