Customer Success Manager

Customer Success Manager job description at a global leader in Construction Equipment Market intelligence. Seeking a professional with customer-first attitude, strong communication skills, and technical expertise to manage customer relationships, drive adoption, and provide valuable feedback to business and development teams.

Requirements

• Develop expertise in company's product offerings
• Serve as primary point of contact between company and customers
• Proactively interface with multiple levels of client management
• Manage regular check-in calls to drive adoption and solve issues
• Translate client requests into technical and/or engineering requirements
• Manage daily problems and issues, quarterbacking and managing internal teams
• Work with customers to understand how best to use our services and provide valuable feedback
• Act as liaison between clients and Product Development team
• Manage backlogs and timelines on behalf of large enterprise clients
• Oversee technical implementation details for each client
• Build presentation materials and present findings to small teams
• Lead web-based trainings, conference calls and in-person client meetings

Benefits

• 401k Matching
• Generous Paid Time Off
• Tuition Reimbursement