Claims Operations Аssociate (Legal Graduate Opportunity)

Claims Operations Associate (Legal Graduate Opportunity) at OpenPayd: We're a universal financial infrastructure company building a digital economy platform. This role is for a legal graduate seeking their first or second role, to develop knowledge within the financial technology industry.

Requirements

• Adhere to all relevant policies, standard Operating processes, regulatory and business service level agreements
• Input, assess & manage a portfolio of claims, storing the relevant documents and evidence on the corresponding systems for audit purposes
• Investigate and evaluate claims to determine coverage and liability
• Communicate effectively with OpenPayd's corporate clients, Legal team, and other stakeholders
• Ensure all claims are handled in compliance with company policies and industry regulations
• Undertaking detailed fact finds, paying great attention to detail
• Manage customer relationships effectively to ensure the claim progresses efficiently and maintain an accurate claim ledger
• Identify and report any potential fraud or suspicious activity
• Assessing any (potential) complaint, escalated via the supported communication channels and handle it according to Company’s internal complaints handling process;
• Assessing the details and validity of a complaint;
• Preparing a final response to the complainant, as per the internal complaints handling procedures;
• Compiling complaint statistics and trends analysis to senior management as required

Benefits

• Health Insurance
• MultiSport card subsidised
• Discretionary Annual Bonus Scheme
• Personal Training allowance
• 25 days annual leave plus bank holidays and an extra day for your birthday
• Extended leave for long service