Workforce Management Supervisor (Mexico City - Hybrid)
OpenTableMexico City, State of Mexico, Mexico
Posted November 17, 2025
Full Time
About the Company
OpenTable is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.
Job Description
As a Workforce Management Supervisor at OpenTable, you will build and lead a team of Real Time Specialist and Workforce Schedulers globally, and serve as a subject matter expert for contact center systems and tools. You will participate in planning for off-line activities, monitor staffing levels, and communicate effectively with operations and leadership.
Requirements
- 2-3 years of Workforce experience and/or 2-3 years of experience leading teams in a contact center
- Proven success with building, leading, and motivating a team
- Strong analytical and behavioral problem solving skills
- An understanding of contact center KPIs
Benefits
- Work from (almost) anywhere for up to 20 days per year
- Company-paid therapy sessions through SpringHealth
- Company-paid subscription to Headspace
- Company-wide week off a year
- Paid parental leave
- Generous paid vacation + time off for your birthday
- Paid volunteer time
- Development Dollars
- Leadership development
- Access to thousands of on-demand e-learnings
- Travel Discounts
- Employee Resource Groups
- Christmas Bonus - 30 days
- 20 days of paid time off a year
- 25% vacation premium
- Private health, dental, and life insurance
- Monthly social events and happy hours