IT Technical Support

Optimiza is seeking a motivated and detail-oriented Junior IT Technical Support professional to join our team.

Requirements

• Assist end-users with hardware and software issues via phone, email, and in-person support.
• Troubleshoot technical problems, including network connectivity, system performance, and application errors.
• Document and track support requests using the company's ticketing system, ensuring timely follow-up and resolution.
• Maintain and configure IT equipment, including computers, printers, and peripherals.
• Assist with software installations, updates, and troubleshooting of various applications.
• Participate in onboarding new employees by setting up their workstations and accounts.
• Stay up to date with the latest technology trends and best practices in technical support.

Benefits

• Class A Health Insurance