IT Technical Manager
Optimized PeopleJohannesburg, Gauteng, South Africa
Posted January 6, 2026
Full Time
About the Company
Optimized People is a specialized talent consultancy that delivers customized talent solutions for the professional services sector—including legal, audit, accounting, and consulting firms. Leveraging expertise in recruitment, psychometrics, coaching, and organizational development, the firm helps clients build high‑performing teams and foster strong workplace cultures. With a global footprint, Optimized People partners with organizations worldwide to provide tailored HR consulting, talent management, and culture survey services that drive measurable business outcomes. Its distinctive blend of industry focus, data‑driven assessment, and strategic consulting positions the firm as a trusted partner for firms seeking to attract, develop, and retain top talent.
Job Description
An exciting opportunity exists in the IT Department for an IT Technical Manager to join the team. The successful candidate will lead the IT administrative team, ensuring the efficient operation of cloud services and infrastructure.
Requirements
- Lead and mentor the IT administrative team to manage and optimize Microsoft cloud services, including M365, Exchange Online, SharePoint Online, and Azure.
- Foster a collaborative environment that encourages innovation and continuous improvement in team performance.
- Ensure the security, availability, and reliability of cloud services and infrastructure.
- Provide technical guidance and support to the IT team and other departments.
- Monitor technology trends and make recommendations for upgrades and improvements.
- Drive the delivery of high-quality IT support services, ensuring user satisfaction and service excellence.
- Commitment to providing responsive and reliable IT support services that align with business needs.
- Ability to implement best practices in incident and problem management to minimize disruptions.
- Strong customer service orientation, with a track record of improving user experience and satisfaction.
- Capacity to inspire and motivate teams to achieve high performance and meet service delivery targets.
- Proven ability to lead diverse teams, fostering an inclusive culture that values each team member's contribution.
- Strong conflict resolution skills, with the ability to mediate disputes and maintain team harmony.
- Experience in developing talent, including coaching, mentoring, and career development planning for team members.
- Expertise in designing and implementing service delivery models that enhance efficiency and user satisfaction.
- Proficient in the use of service management frameworks like ITIL to streamline IT support processes.
- Ability to establish and monitor service level agreements (SLAs) to ensure the consistent delivery of IT services.
- Skilled in resource planning and allocation to meet fluctuating service demands without compromising quality.
Benefits
- Standard working hours
- Occasional after-hours support may be required
- Some travel may be necessary for training and project implementation
