Technical Support Engineer

Join the Options Technical Support Team in London! As a Technical Support Engineer, you will play a critical role in supporting our options trading operations and technology infrastructure. You will work closely with the client’s technology team, and other technology professionals to ensure the smooth operation of our options trading platform.

Requirements

• Bachelor's degree in computer science, information technology, or a related field (or equivalent experience)
• Technical Expertise: desirable to have specifically strong knowledge of 365, Azure, Endpoint Management, Device Deployment. AV troubleshooting.
• Minimum of 1-2 years of experience in a similar role within the financial services industry, providing on-site technical support and troubleshooting.
• Problem-Solving Skills: Ability to analyse complex technical issues, identify root causes, and propose effective solutions.
• Communication and Interpersonal Skills: Excellent verbal and written communication skills with the ability to convey technical information clearly and concisely.
• Client Focus: Demonstrated ability to understand and fulfil client requirements while providing exceptional customer service.
• Adaptability and Flexibility: Ability to thrive in a fast-paced and dynamic environment.

Benefits

• Continuous career development opportunities
• Global travel opportunities
• Industry Leaders: Serve 700 clients, including the top 40 global banks