Internal Salesforce CRM Specialist
Optomec Inc.Albuquerque, New Mexico, United States • Saint Paul, Minnesota, United States
Posted April 20, 2026
Full Time
About the Company
Optomec Inc. designs, develops, and industrializes Aerosol Jet additive manufacturing systems and related motion control electronics. The company leads global engineering and manufacturing operations for advanced 3D printing hardware, providing end‑to‑end solutions from system design to outsourced production and contract manufacturing partnerships across electronics and metal printing.
Job Description
Internal Salesforce Specialist responsible for developing, customizing, and supporting Optomec's Salesforce ecosystem, including Pardot and Service Desk module.
Requirements
- Administer and maintain Salesforce
- Customize objects, fields, page layouts, workflows, process builders, flows, and validation rules
- Create and manage reports and dashboards
- Collaborate with users to gather requirements and translate them into scalable solutions
- Ensure data integrity and manage deduplication and cleansing efforts
- Manage and optimize Pardot campaigns, engagement studio programs, and automation rules
- Implement lead scoring, grading, and nurturing processes
- Support marketing team with campaign tracking, reporting, and segmentation
- Configure and maintain Service Desk functionalities within Salesforce
- Customize workflows and automation for support processes including SLAs, case routing, and escalations
- Develop self-service portals and integrate customer support data for streamlined case management
