Inside Sales/ Customer Service Representative

As an Inside Sales/Customer Service Representative, you will process purchase orders, create new client accounts, and act as the point-of-contact for customers. You will work closely with the sales team and other departments to service clients above and beyond the call of duty.

Requirements

• Accurately input data & orders into our database.
• Process customer purchase orders and distribute order confirmation.
• Manage sales promotions.
• Effectively resolve customer issues and concerns.
• Promptly respond to customer email inquiries and requests.
• Onboard new customers and service existing customer accounts.
• Provide customers with accurate pricing and availability of products.
• Alert customer when items are out of stock/discontinued and suggest value-engineered alternatives.
• Follow up on customer orders and provide expected delivery date.
• Check inventory control.
• Expedite or trace missing /delayed shipments by working with production, sales, shipping, warehouse, operations and other departments.
• Perform various clerical duties, including filing and record retention.