Case Manager

The Osborne Association is seeking a Case Manager for our Children Youth and Family Services department in Buffalo, New York. The Case Manager will provide services to families, including referrals, counseling support, and crisis intervention. The position will involve monitoring a caseload and reporting to the Program Manager.

Requirements

• Provide direct services including assessments and intakes
• Document service activities including case notes via data input into Osborne's database
• Complete and submit correspondence documents and reports to validate program/service processes as requested by the supervisor
• Review new participants' screening forms and make appropriate referrals, as necessary
• Compose detailed individual progress notes highlighting all pertinent participant information
• Provide supportive counseling for families
• Perform crisis intervention as needed
• Routine Home Visits
• Monitor and document client progress toward service plan goals; document all interactions with, or on behalf of clients
• Routinely identify, research, and access external services and resources
• Facilitate orientation
• Prepare for audit procedures as needed
• Follow up with participants regularly to assess and ensure their satisfaction
• Contribute ideas and efforts to development and innovation within the program model
• Attend assigned training
• Contribute to effective recruitment processes and outreach activities
• In-person attendance is required to collaborate with co-workers
• Perform other duties as assigned

Benefits

• Four weeks of vacation
• Tuition reimbursement
• Flexible work schedule
• Excellent Medical, Dental, and Vision insurance
• 403(b) plan with a company match
• Career development through ongoing training and individual development plans