Servicetechniker (m/w/d)

OSI Maritime Systems is a leading provider of integrated navigation and tactical solutions for the maritime defense industry, and we are seeking a Service Technician to install and commission navigation products at customers worldwide.

Requirements

• Work professionally and be a team player
• Install and commission navigation products at customers worldwide
• Diagnose and repair hardware problems as well as software configuration, network, and integration problems
• Support the Systems Engineering and Software Test departments in setting up system test environments as part of product development and project requirements
• Support the Training Team in developing and conducting technical customer training on system installation, maintenance, and fault diagnosis
• Handle customer inquiries via email and phone through the OSI Support Team
• Advise and support internal staff in solving technical problems
• Ensure that all required records are properly kept and maintained in accordance with OSI procedures
• Create and maintain all required documents in accordance with company requirements and ISO 9001:2008 standards
• Conduct, in accordance with established procedures, all required tests for relevant products and maintain the corresponding documents in the company's databases
• Mark deviations in drawings and documents as verified and forward them to the responsible department for correction
• In consultation with the Systems Engineering department and with written permission, create and/or modify existing drawings and documents
• Use provided software and firmware tools for error analysis, configuration, and updating of OSI navigation subsystems and systems
• Ensure that tools, equipment, materials, and all documents required for each assignment are in good condition
• Know all applicable labor, environmental, health, and safety regulations and comply with them
• Take on additional project-related tasks as directed by the Service Supervisor and the Supportability Manager
• Manage assigned work and support the design of subsystems and systems
• Make independent decisions to solve complex technical problems
• Comply with OSI security guidelines when handling confidential information
• Maintain effective and professional communication with internal and external customers
• Hold a drawing authority for certain controlled technical documents, as required