Global Technology Support Services
WorkdayLondon, England, United Kingdom
Posted March 27, 2026
Full Time
About the Company
CFA Institute is the global leader in investment excellence and ethics.
Job Description
Global Technology Support Services Manager role based in London, responsible for leading global technology support services, including help desk, A/V, and device management. Proactive leadership required to drive service delivery, quality, and customer experience across engineering, security, and network teams.
Requirements
- 8+ years of progressive experience in IT service delivery, help desk, or end-user support roles
- Demonstrated experience managing global vendors and outsourced service models
- Strong background in IT service management, end-user computing, and A/V technologies
- Experience designing or operating global device lifecycle and distribution models
- Familiarity with ITSM frameworks (e.g., ITIL) and service performance analytics
Benefits
- Comprehensive health coverage for you and your family
- Generous leave and time off
- Competitive retirement plans
- Flexible work options
- Wellness, education, and support programs
