The Assistant Store Manager is responsible for assisting with the daily operations of the location, ensuring high standards of customer service, driving sales performance, and providing an exceptional shopping experience.
Requirements
- Meet store sales and target goals
- Maximize profitability through optimization and controlling of expenses
- Reach the achievement of Key Performance Indicators
- Strong customer service skills to provide courteous and precise customer satisfaction
- Strong organizational skills, multi-tasking and prioritizing capabilities
- Follow-up with clients through telephone calls, letters, cards and special announcements keep book of clients including sales records, records of all client preferences, colors, sizes and styles as well as records of clients' life events (birthdates, etc.)
- Align with style and qualitative standards of the Brand throughout Sales and post-sale process
- Take full advantage of all contacts with customers in the Store and promote both the Brand and Product
- Collaborate with other colleagues to achieve business objectives
- Constantly keep up-to-date regarding fashion trends; know and monitor competition
- Demonstrate, recommend and style the products available; promote wardrobing
- Schedule client appointments and pull merchandise for clients in advance of appointments
- Train store employees on accurate use of store training programs, specifically the Customer Service program along with maintaining high-training standards
- Report to management team the strengths and areas of development for store personnel
- Suggest to the management team appropriate action to promote and encourage the Supervisor's own professional development by using tools and best practices
- Assist with monitoring store merchandise standards and needs through appropriate reports and store team feedback
- Assist with ensuring that visual merchandising guidelines (criteria and quantities) align with Margiela standards
- Ensure constant updates are executed
- Assist with providing daily training to store employees
- Provide appropriate feedback to management team
- Minimize stock loss by implementing and executing all control Policies and Procedures
- Keep store personnel accountable and responsible for all inventory control and Loss Prevention Policies and Procedures
- Assist with organizing and carrying out an accurate stock inventory by implementing the Stock Take Procedure
- Maintain safe working conditions for employees and customers
- Follow all company policies
