Country Lead - Delivery Operations

The Country Lead - Delivery Operations is responsible for leading and transforming the country's Delivery Operations (DO) function at the country level. As a newly setup function, DO is strategically designed to streamline business support activities and optimize operational efficiency. This role drives process standardisation, automation, and continuous improvement, while developing and managing a high-performing team that supports partners closely with Sales and Field Operations to enable success.

Requirements

• Bachelor's degree in Business Administration, Operations Management, or related field
• 8-10 years of experience in administration, commercial/field operations, or shared services roles, with proven people management experience
• Strong track record in process transformation, centralisation, or shared services setup
• Experience driving automation or digitalisation initiatives is highly preferred

Benefits

• Competitive salary
• Opportunities for career growth and development
• Diverse and inclusive work environment
• Employee Scholar Program for sponsoring colleagues to pursue degrees or certification programs