The role is responsible for driving end-to-end functional delivery across enterprise CRM and digital transformation programs. This includes partnering with business, architecture, and delivery teams to prioritize initiatives, define solutions, and translate business needs into high-quality features and user stories.
Requirements
- Minimum of 12+ years in the IT industry with increasing responsibilities in the areas of Business Analysis, Functional and Technical Design to drive techno-functional conversations.
- Experience leading Business Process Improvements, Requirements Gathering, and Functional Design activities.
- Deep understanding and experience with the Scaled Agile Software Development Lifecycle
- Experience with Microsoft Dynamics 365 Platform (Sales Module) highly preferred
- Experience working with Cloud-Based Solutions that require Data Migrations, System Integrations, APIs, External Reporting, and System Customizations
- Experience with MS Azure Dev Ops (ADO) tools required.
- Strong Interpersonal skills in areas related to teamwork, facilitation, collaboration, and negotiation
- Strong Project Management skills in areas related to tracking project plans, managing resources, providing status updates, etc.
- Ability to understand both the strategic ("big picture") and tactical perspectives of business problems and technical solutions
- Highly organized and analytical
- Very strong written and verbal communication skills
Benefits
- Opportunity to learn the workings of a global business
- Engagement with various Global / Regional stakeholders all over the world
- Ability to grow in both business heavy as well as technical and digital skillsets
- Opportunity to help evolve both business process and technical solutions across unique business streams
- Opportunity to work on cutting edge technological advancements like AI agents (M365 Copilot, as well as Sales Agents) and implement these solutions to help accelerate business growth
- Opportunity to become part of an innovative global industry leader with a resilient business model
- Opportunity to be part of a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge
