Customer Operations Manager

Bond is seeking a dynamic Customer Operations Manager to lead and manage operations, represent the company in customer-facing engagements, and develop processes to strengthen the Operations Framework.

Requirements

• Lead and manage operations, ensuring goals are met on a daily and hourly basis
• Represent Bond to customers, partners, the public, government, and other external sources
• Establish short-range and achieving long-range objectives and strategies
• Develop and enhance processes to strengthen the Operations Framework
• Identify the training needs of others, developing formal developmental, training/mentoring programs
• Effectively evaluate situations, identify critical issues, and support team members in a high-intensity environment
• Establish or suggest improvements to applications, ideas, relationships, systems, or contributions
• Identify and analyze trends and patterns and produce strategic reports, dashboards, metrics and presentation to Senior Leadership
• Coordinate the Work and Activities of Others to ensure results are Timely, Accurate, and Complete
• Scheduling events, programs, and activities, as well as the work of others

Benefits

• Complete meritocracy
• Compensation above industry level
• Stock option grants
• Study fund (Keren Hishtalmut)
• Cibus lunch card
• Complimentary security services for you and your loved ones
• Growth and development opportunities