Customer Operations Associate - Maltese Speaking

Customer Operations Associate sought by a leading insurance provider in Malta to support operational processes, ensure high-quality service delivery, and handle customer inquiries.

Requirements

• Minimum 1 year of experience in a contact centre or customer-facing support role.
• Fluency in English and Maltese (spoken and written) is essential.
• Experience handling customer communication via phone and email in a professional environment.
• Familiarity with ticketing or case management systems.
• Proficiency in tools such as Microsoft Outlook, Excel, and virtual phone systems.

Benefits

• Hybrid working model
• Reduced summer working hours
• Health insurance
• Staff discounts
• Sponsorship for professional qualifications and training