Italian/Swedish Retention Team Leader
Outreach Recruitment AgencyMalta
Posted January 5, 2026
Full Time
About the Company
Outreach Recruitment Agency is a Malta‑based startup that specializes in connecting high‑quality talent with local businesses across diverse industries. Founded by four partners with extensive experience in both Maltese and international markets, the firm leverages a global network of industry experts to source and vet candidates who meet the community’s growing demand for skilled professionals. The agency’s core services—recruitment, job placement, and talent development—are guided by a set of values centered on integrity, respect, integration, and fairness. By acting as a trusted bridge between ambitious talent and forward‑thinking companies, Outreach Recruitment drives mutual growth in Malta’s rapidly evolving economy.
Job Description
Our client is seeking a highly motivated and experienced Italian/Swedish Retention Team Leader to manage, motivate, and drive the performance of a team of Account Managers within a fast-paced, target-driven environment.
Requirements
- Implement call and campaign strategies as directed by the Shift Manager.
- Motivate and guide Account Managers to achieve business targets in line with regulatory requirements.
- Take full responsibility for the overall performance of the Account Management team.
- Improve operational efficiency and productivity across the team.
- Ensure the smooth and accurate execution of daily and monthly objectives.
- Monitor communication between Account Managers and Clients, ensuring appropriate training is provided when required.
- Provide clients with accurate information regarding the company's trading platform, products, and services.
- Offer technical assistance, including support with deposits and withdrawals.
- Maintain a positive client experience and escalate issues to the relevant departments when necessary.
- Meet or exceed the company's strategic objectives within the scope of the relevant license(s).
- Work with specialized CRM and client service software, ensuring timely and accurate data entry.
- Attend ongoing training and development sessions related to client services.
- Report any suspicious client behavior or transactions to the Anti-Money Laundering Compliance Officer.