Customer Success Manager

Outreach, founded in 2014, is the only complete agentic AI platform for revenue teams. The Customer Success Manager is responsible for driving platform adoption, assessing the overall health of a customer's engagement with Outreach, and providing strategic insight and guidance to customers aligned with their goals.

Requirements

• Bachelor's degree in a related field, or the equivalent in work experience
• Minimum of 5 years of CSM, Account Management, or related experience in SaaS supporting business transformation and driving customer outcomes with a complex software
• Domain knowledge in sales processes, sales execution, or go-to-market strategies

Benefits

• Flexible time off
• 401k
• Generous medical, dental, and vision coverage for full-time employees and their dependents
• A parental leave program that includes options for a paid night nurse, and a gradual return to work
• Infertility/assisted reproductive services benefit
• Employee referral bonuses to encourage the addition of great new people to the team
• Snacks and beverages in the Office, along with fun events to celebrate
• Diversity and inclusion programs