Field Service Engineer II (Charleston, SC)

Join Outset, a medical device company, as a Field Service Engineer II and be part of a team that is revolutionizing the field of dialysis. As a key representative of Outset, you will be responsible for installing, maintaining, troubleshooting, and repairing the Tablo Dialysis System, and collaborating with cross-functional teams to support continuous product improvement.

Requirements

• Install, troubleshoot and repair Tablo Dialysis Systems at customer facilities or patient’s homes.
• Perform scheduled preventative maintenance that includes calibrations, hardware or software upgrades and verification of system specifications.
• Serve as a technical subject matter expert (SME) on the Tablo product, demonstrating deep product knowledge and supporting internal and external stakeholders.
• Deliver first and second level technical support to customers as needed, including after-hours, holiday, and weekend coverage.
• Accurately document all service activities, maintain spares inventory, and provide parts usage and failures within the ERP system.
• Complete all field service and expense reports according to functional standards.
• Support Marketing and Sales for seminars, trade shows, or demonstrations as required.
• Provide detailed feedback to R&D regarding performance, serviceability, and customer comments.
• Manage and maintain company assets required to perform all necessary job functions.
• All other duties as assigned.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance
• Flexible Spending Account
• Stock Options