Technical Support - Tier 1
Outsourcey GlobalManila, Philippines
Posted January 5, 2026
Full Time
About the Company
Outsourcey Global specializes in end-to-end recruitment process outsourcing, delivering scalable hiring strategies for organizations worldwide. The company excels in sourcing Filipino talent and building remote workforces, while also providing global talent solutions and employer branding support. Its client‑centric approach ensures tailored recruitment that aligns with each client’s culture and business objectives. By combining deep local expertise with a global perspective, Outsourcey Global offers a distinctive, flexible staffing partner that helps clients thrive in a rapidly evolving talent landscape.
Job Description
Serve as the initial point of contact for technical assistance via phone, email, or ticketing system, and provide basic troubleshooting and resolution steps for common technical issues.
Requirements
- Min 2.5 years in IT Support Tier 1 role
- Basic understanding of computer hardware, software, operating systems (e.g., Windows, macOS), and networking concepts.
- Strong problem-solving abilities and logical thinking to diagnose and resolve technical issues effectively.
- Excellent communication and interpersonal skills to interact with end-users professionally and empathetically.