Coordinator, Door Program
Overhead DoorLewisville, Texas, United States
Posted February 9, 2024
Full Time
About the Company
Overhead Door Corporation is a leading manufacturer of overhead doors and garage door systems, renowned for its innovative products and superior customer support. With five operating divisions and 25 manufacturing facilities globally, the company offers residential and commercial solutions that prioritize safety, security, and convenience. Overhead Door's legacy of quality, expertise, and integrity has made it the preferred choice for design professionals across North America.
Job Description
This Coordinator role within the Door Program focuses on reviewing incoming F&I orders, processing order information, assisting with installation, monitoring order status, and resolving customer issues. The role involves maintaining accurate order files and ensuring timely delivery of furniture and install products.
Requirements
- Review incoming F&I orders.
- Perform order processing under established automation controls.
- Assist in Dealer installation setup.
- Monitor open furnish & install orders.
- Respond to inbound calls from retailers, installers, and customers.
- Research/reconcile cash issues.
- Maintain a file of complete orders.
- Process and communicate order cancellations.
