Order Management Coordinator I
StulzFrederick, Maryland, United States
Posted February 13, 2026
50000 - 60000 USD
Full Time
About the Company
STULZ Air Technology Systems, Inc., based in Frederick, MD, is a leading provider of energy-efficient temperature and humidity control solutions for commercial and industrial applications. Specializing in ultrasonic humidification, desiccant dehumidification, air conditioning, air handling, data center cooling, and climate control, STULZ offers comprehensive services that ensure optimal environmental conditions in mission-critical environments.
Job Description
Responsible for ensuring accuracy in the order management process, including verifying order details, preparing correspondence, resolving customer/rep issues, and managing inquiries.
Requirements
- Manage quote status, confirmations, changes, and tracking in SAP and Cyberselect.
- Work with the contracts team to resolve discrepancies.
- Perform SAP transactions for orders, shipments, and returns.
- Review and validate Order Processing Level I output.
- Communicate order status, shipping details
- Assist as needed with lead times quotes, and freight quotes.
- Resolve or escalate customer/rep inquiries and complaints related to orders and shipments.
- Answer phone calls.
- Schedule and coordinate shipments with freight carriers.
- Send shipping notifications for customer arranged orders
